Aracari Privacy Policy
This privacy policy discloses the privacy practices for (www.aracari.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Unless you ask us not to, we may contact you via email in the future to tell you about news and updates, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +511 651 2424 or +1 718 395 2406 or by email at travel@aracari.com
Payment and cancellation policy
I. General
A. We strongly recommend you to take out travel insurance in your country when travelling to Peru, Bolivia or the Galapagos. Travel Insurance generally protects you (depending on the policy) from expenses incurred due to flight cancellations, theft, lost luggage and general cancellation in the event that you are unable to carry out your trip as a result of illness or other serious, unforeseen circumstances. It can also cover your medical expenses during travel in case of illness or accident.
B. In order to obtain the permits to visit various sites in Peru, your complete, correct personal information (name, passport number and date of birth) must be provided. Failure to provide these on time may result in our inability to attain permits because they are sold out. We are not responsible for the inability to purchase permits as a result of the late provision of information or for the issuance of incorrect permits as a result of the provision of incorrect information.
C. Any price increases on train, airline, boat tickets as well National Park fees and hotel rates, between the time of booking and the time payment is made will be passed on to you.
D. Please understand that there are certain hazards involved in adventurous holidays, which you must accept at your own risk. Aracari is not liable for any illness, injury or fatality that results from participation in any activities or treks during the holiday, nor will it be liable for any uninsured loss of property.
E. If you are unhappy with the services rendered during the course of your trip, you need to notify Aracari immediately so that we may assist you to alleviate the issue. Refunds will not be granted after the trip has ended unless we are notified during the course of the trip.
II. Peru, Bolivia and Ecuador land services
** In some cases, a non-refundable advance payment of US$250.00 may be requested in order to cover initial tailoring services, as well as the time spent working on travel planning and design. This payment is entirely transferrable against the final cost of the trip. It is at the discretion of Aracari to decide in what cases this advance payment will be requested.**
A. PAYMENT
1) FITS (1-7 rooms)
▪ A non-refundable deposit of US$1,000 per passenger is due at the time of booking as an advance payment for travel planning services, plus any applicable vendor expenses, such as entrance fees, permits to the Inca Trail and any amounts required to secure bookings of trains, flights, cruises and specific properties and services.
▪ Final payment must be received no later than 60 days before the beginning of the trip. If for any reason, payment is not received 60 days before, reservations will be released. We will notify you in advance
▪ Bookings made within 60 days of travel require full payment upon confirmation
▪ Bookings including Amazon cruises made 95 days or less prior to departure require full, non-refundable payment upon confirmation.
2) For Groups of 8+ rooms
- A non-refundable deposit of US$2,000.00 per passenger is due at the time of booking as an advance payment for travel planning services, plus any applicable vendor expenses, such as entrance fees, permits to the Inca Trail and any amounts required to secure bookings of trains, flights, cruises and specific properties and services.
- The balance must be received no later than 75 days prior to departure date. If for any reason, payment is not received 75 days before, reservations will be released. We will notify you in advance.
3) For Amazon Cruises (except charters)
- A non-refundable deposit of US$800.00 per passenger is due at the time of booking, and the balance is due 95 days prior to departure date.
- Reservations made 95 days or less prior to departure require a full, non-refundable payment upon confirmation.
4) For Fits & Groups Amazon Cruises charters
- A non-refundable deposit of US $10,000, $15,000, $ 20,000 or above (depending on total cruise cost) for reservations made 180 days or more before departure date is due at the time of booking (please refer to section B. Cancellations & Amendments, 2. CANCELLATIONS BY YOU).
- Final payment must be received no later than 95 days prior to departure date.
- Reservations made 95 days or less prior to departure require a full, non-refundable payment upon confirmation.
5) For Fits & Groups with overnight in Explora Sacred Valley or Kachi Lodge
- A 30% non-refundable deposit at the time of the booking.
- Final payment must be received no later than 60 days prior to departure date.
- Reservations made 60 days or less prior to departure require a full, non-refundable payment upon confirmation.
B. CANCELLATIONS & AMENDMENTS