Raul Varela – the face of Aracari customer service

Raul Varela – the face of Aracari customer service, Aracari Travel

As Aracari reflects on 20 years of offering bespoke luxury trips to Peru, Bolivia and the Galapagos, Danielle speaks to Raul Varela, the company’s longest serving employee.

The phone rings in Aracari’s office and Matt, our Sales Manager, answers. It’s a woman who travelled to Peru with her family in 2003 with Aracari. They’re considering another trip and she wants to speak to Raul. Thirteen years later the name, the face and the impression stuck.

Raul Varela – the face of Aracari customer service, Aracari Travel Raul Varela – the face of Aracari customer service, Aracari Travel

For most Aracari guests, Raul is the face of Aracari customer service and the official ‘welcome to Peru’. As our Customer Service Representative, he’s the one waiting at the airport in Lima whether its 2pm or 2am – the first smiling face that greets guests, sorts out any problems, and gets their vacation started. When asked about his job and what he enjoys, Raul said:

“I love my job. My wife says that my face changes when I’m getting ready to go to work. Even if it’s at 1am to collect someone from the airport. I just love it meeting people and getting their vacation started. I’ve travelled the world without leaving Lima!”

Raul is one of Aracari’s longest serving employees, and has watched the company grow and evolve over the decades. He reflects fondly on the small office with seven employees that he joined and talks about pioneering a customer service charter in the early days.

Raul Varela – the face of Aracari customer service, Aracari Travel

Many things have changed over the years, but Raul is confident that the level of service provided and focus on customers has remained constant through the years, and true to the values and ethos held by Aracari. “Luxury travel Peru starts with me at the airport”. He’s proud to declare that after all these years, he’s never said ‘no’ to a guest. “Sometimes I have to say ‘maybe’ or ‘I’ll see what I can do’ but never a flat out no!”

Finally, I asked Raul to reflect on 20 years of Aracari, and what the company has grown into. After thinking for a minute, here’s what he had to say with a big smile on his face:

“Aracari is in my blood. It’s like my child that I’ve watched grow over the years, and I’m so proud of what it’s become”.

To read what clients think about Aracari Customer Service, have a look at our testimonials page

If you’re interested in a trip to Peru, with top Aracari customer service from Raul and all our specialists guides, contact us or email travel@aracari.com

Related Post
Lake Titicaca’s Hidden Gem: A Visit to Suasi Island A Visit to Suasi Island Following our adventure to Taquile Island  in Lake Titicaca, James and I had the wonderful opportunity to spend a relaxing tw...
A Special Invite to Hacienda Huayoccari in the Sacred Valley Are you pining for exclusive travel experiences? Do you want to connect with culture, community and craft from the comfort of your own home? Don’t mis...
Our Favorite Museums To Visit In Lima, Peru From pre-Columbian gold riches to the erotic pottery of the Moche, Lima is home to many of Peru’s most sacred artifacts and artworks. Lima’s museums a...
Art and Sustainability An Exploration of the Sacred Valley: Our Team’s Experiences in Cusco The Aracari team is always on the lookout for unique experiences to offer our gu...
Peru Holistic Retreats at Kichic and Delfin Amazon Cruises Emily Shaw has created two holistic programs for 2019 that combine the best detox practices with plant-based kitchen skills using Peruvian ingredients...
Aracari Awarded Butterfly Mark for Responsible Tourism in Peru We are thrilled to announce that Aracari has been awarded the prestigious Butterfly Mark by Positive Luxury for our positive actions towards responsib...